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Responsible Gambling at FastPay Casino

At FastPay Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment to Responsible Gambling

FastPay Casino operates under strict responsible gambling guidelines in accordance with Australian consumer protection standards and international best practices. We actively promote responsible gaming and provide tools, resources, and support to ensure our players can make informed decisions about their gambling activity.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

  • Spend more money or time gambling than you can afford
  • Find it difficult to stop or cut back on gambling
  • Gamble to escape stress, anxiety, or personal problems
  • Lie to family or friends about your gambling habits
  • Borrow money or sell possessions to fund gambling
  • Feel restless or irritable when not gambling
  • Chase losses in an attempt to win back money
  • Neglect work, family, or personal responsibilities due to gambling

If any of these signs apply to you, we strongly encourage you to seek help immediately.

Responsible Gambling Tools

FastPay Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period of up to 7 days.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and prevents chasing losses.

Session Time Limits

Set a limit on how long you play in a single session. You will receive a notification when your session time is approaching its limit.

Reality Checks

Enable regular pop-up reminders that show how long you have been playing and how much you have spent during your current session.

Cool-Off Period

Take a short break from gambling by activating a cool-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets.

Self-Exclusion

If you feel you need a longer break, you can self-exclude from FastPay Casino for a period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account will be suspended and you will not receive any promotional communications from us. To request self-exclusion, contact our support team at [email protected] or use the live chat feature available 24/7.

National Self-Exclusion — BetStop

Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services at once. Registration is free and can be done directly through the BetStop website.

Visit BetStop — Australia's National Self-Exclusion Register

Once registered with BetStop, FastPay Casino is legally required to close your account and refund any remaining balance within the timeframes prescribed by Australian law.

Protecting Minors

FastPay Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor has accessed our platform, we will immediately suspend the account and conduct a full investigation.

We also recommend that parents and guardians use parental control software to prevent minors from accessing online gambling sites. The following tools can help:

Support Organisations in Australia

If you or someone you know is struggling with gambling, free and confidential help is available. We encourage all players to reach out to the following organisations:

Gambling Help Online

Free 24/7 support for Australians affected by gambling problems.

Lifeline Australia

Crisis support and suicide prevention services available around the clock.

Beyond Blue

Mental health support for anxiety, depression, and related issues that may be connected to problem gambling.

MensLine Australia

Professional telephone and online support for men dealing with emotional and mental health challenges.

Financial Counselling Australia

Free financial counselling for Australians experiencing financial hardship related to gambling or other causes.

Tips for Gambling Responsibly

  • Set a budget before you start and stick to it
  • Only gamble with money you can afford to lose
  • Treat gambling as entertainment, not as a source of income
  • Take regular breaks during your gaming sessions
  • Do not gamble when you are upset, stressed, or under the influence of alcohol
  • Balance gambling with other leisure activities
  • Never chase your losses
  • Keep track of the time and money you spend gambling

Contact Our Responsible Gambling Team

Our dedicated Responsible Gambling team is available 24 hours a day, 7 days a week to assist you with any concerns or to help you activate any of the tools described on this page.

All requests related to responsible gambling, including self-exclusion and account restrictions, are treated with the highest level of confidentiality and are processed as a priority.

This page was last updated in June 2026. FastPay Casino is committed to reviewing and updating our Responsible Gambling practices regularly to ensure they reflect the latest Australian standards and guidelines.

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